Refund Policy for items at HAUS OF SAVANNAH

At HAUS OF SAVANNAH, we strive to provide exceptional service and a seamless shopping experience. To clarify our refund policy for rental items, please take note of the following guidelines:

1. Refund Exclusions:

   • We do not offer refunds for reasons such as incorrect sizing, style preferences, postage delays, one-off promotional deals, or change of mind.
   • However, we do facilitate exchanges and provide store credit for eligible cases. 

2. Faulty or Not as Described Items:

   • If you receive an item that is not as described or is faulty, kindly contact our Customer Support team via email within 14 days of receiving the item.
   • For faulty items, please include images in your email and send them to store@hausofsavannah.com.au within 14 days of receipt.

3. Credit Note Details:

   • Credit notes issued for returns are valid for a period of 12 months from the date of the return.
   • The customer is responsible for the postage costs associated with the return.

4. Expiration of Credit Notes:

   • Credit notes expire at the conclusion of the 12-month period and cannot be extended or reissued if not utilised within this time frame.

5. Requesting a Credit Note:

   • To initiate a return and request a credit note, please reach out to our customer support team via email. They will promptly assist you in arranging a credit note.
6.  No refunds or exchange on items on SALE and shape-wear.

We appreciate your understanding of these terms, as they enable us to maintain the quality of our services. If you have any further inquiries or require assistance, please do not hesitate to contact our dedicated customer support team.

Thank you for choosing HAUS OF SAVANNAH.